Effective Date: 21/04/2014
Business Name: KeepFresh Technologies
Website: www.keepfresh.com.au
ABN: 40 062 058 101
1. General
These Terms & Conditions govern all purchases made through the KeepFresh website. By placing an order, you agree to be bound by these Terms & Conditions and acknowledge that you have read and understood them.
2. Orders & Payment
- All orders must be paid in full at the time of purchase.
- Orders will be dispatched only once payment has been received and cleared.
- KeepFresh reserves the right to refuse or cancel any order where payment has not been successfully processed or where fraudulent activity is suspected.
3. Delivery & Shipping
- All orders are delivered via Australia Post or another postal service selected by KeepFresh.
- Standard Australia Post delivery for small parcels typically takes 7–10 business days within Australia.
- Delivery timeframes are estimates only and may vary due to postal delays, public holidays, or regional locations.
- KeepFresh is not liable for delays caused by Australia Post or other carriers.
- Risk of loss or damage to the goods passes to you once the order is handed to Australia Post.
4. Product Use
- KeepFresh products are designed to be placed inside refrigerator crisper drawers to help keep fruit and vegetables fresh for longer.
- Actual results may vary depending on produce type, refrigerator conditions, and usage patterns.
- KeepFresh products are not a substitute for proper food handling, refrigeration, or hygiene practices.
5. Money‑Back Guarantee
- All website purchases are covered by a 60‑day Money‑Back Guarantee.
- To make a claim, you must notify KeepFresh within 60 days of the transaction date.
- Claims must include proof of purchase and a brief description of the reason for the request.
- Refunds will be processed to the original payment method once the product has been returned (if required) and assessed.
- KeepFresh reserves the right to decline refund requests made outside the 60‑day period.
6. Returns
- KeepFresh may request that the product be returned before issuing a refund.
- Returned items must be sent to the address provided by KeepFresh customer support.
- Return postage costs may be the responsibility of the customer unless otherwise required under Australian Consumer Law.
7. Australian Consumer Law
Nothing in these Terms & Conditions limits your rights under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure is not major.
8. Pricing & Availability
- All prices listed on the website are in Australian dollars (AUD).
- Prices may change without notice.
- Product availability is subject to stock levels at the time of ordering.
9. Limitation of Liability
- KeepFresh is not liable for any indirect, incidental, or consequential damages arising from the use of the product or website.
- To the extent permitted by law, KeepFresh’s total liability is limited to the amount paid for the product purchased.
10. Website Use
- You must not use the KeepFresh website for unlawful purposes or attempt to interfere with its operation.
- All content on the website—including images, text, branding, and product descriptions—is the property of KeepFresh and may not be reproduced without permission.
11. Privacy
- Personal information collected during the ordering process is handled in accordance with the KeepFresh Privacy Policy.
- Information is used only for order fulfilment, customer communication, and operational purposes.
12. Changes to Terms
KeepFresh may update these Terms & Conditions at any time. Changes will apply to all purchases made after the updated Terms are published on the website.
13. Contact Information
For enquiries, refunds, or support:
Email: info@keepfresh.com.au
Address: Marnie’s KeepFresh
1 / 28 Exchange Road, malaga WA 6090